Conversation skills

Small talk is an important part of establishing rapport and is the beginning of the development and nourishment of a bond. By improving your conversation skills you enhance your leadership skills, boost your confidence in social situations and develop new friendships.

• Smile, make eye contact use open body language.
• Be first to say hello, give your name and introduce yourself.
• Find approachable people or people standing alone and start the conversation.
• Seek common interests with people; be enthusiastic.
• Be able to speak on a variety of topics.
• Use Ice-breakers -“How do you two know each other?” or “What brings you here?”
• Make an effort to remember people’s names.
• Ask a person’s name if you have forgotten it.
• Use open ended questions Who How What Why When Where?